Pura Diffuser Blinking Red and Green: Troubleshooting Guide (2024)

If you own a Pura diffuser, you may have encountered the issue of it blinking red and green. While it can be confusing, there’s no need to panic. Typically, a blinking red and green light on a Pura diffuser indicates that it’s offline. In this article, we’ll explore how you can troubleshoot and fix this issue.

1. Check Your Wi-Fi Connection

To ensure proper functioning, the Pura diffuser requires a steady Wi-Fi connection. Any issues with the connection can disrupt communication between the device and the app. Here’s what you can do:

• Plug your diffuser into a power outlet.
• Connect your smart device to the same Wi-Fi network as your diffuser and open the Pura app.
• Go to “Settings” and select “Wi-Fi”.
• Verify that the Wi-Fi network name (SSID) and password are correct.

If the Wi-Fi network name or password is incorrect, update the information and try again. You can do this by accessing your router’s configuration page.

1.1 Check Network Requirements

For the Pura diffuser to work correctly, your network connection must be compatible with the device. Here are a few things to keep in mind:

• Pura only works on a 2.4 GHz frequency and will not work on 5.0 GHz. Make sure your router’s Wi-Fi settings are configured accordingly.
• If you’re using a hidden network, manually enter the network’s name in the Pura app.
• Consider using MAC address authentication by adding your Pura diffuser’s MAC address to your network configuration.
• Ensure you have a consistent power source to maintain a strong connection with the local network.

1.2 Reset the Router

Sometimes, a simple reset can fix most connectivity issues. Here’s what you can do:

• Locate the button labeled “Reset” on your router and ensure it is turned on.
• Press the “Reset” button for about 20 seconds.
• Wait for a few minutes as the router resets and all lights turn green or white.
• Check if the Pura diffuser is still blinking red and green.

2. Update Firmware

Regular firmware updates are crucial to improve the stability and security of your Pura diffuser. To check for updates and install them, follow these steps:

• Plug your diffuser into a power outlet and connect it to the same Wi-Fi network as your phone or tablet.
• Open the Pura app.
• Tap on the “Settings” icon in the bottom right corner of the screen.
• Tap on “Firmware Updates”.
• If there’s a firmware update available, tap on “Update”.
• Wait as the firmware update begins and the diffuser restarts.

3. Troubleshoot the App

If your Pura diffuser is connected via an app, troubleshooting the app itself can help resolve control or connectivity issues. Here’s what you can do:

• Swipe up from the bottom of your phone’s screen to open the “Recent Apps” list.
• Swipe left or right to find the app you want to force-close.
• Tap the “X” button in the top-left corner of the app’s preview.
• Wait as the app force-closes.
• Uninstall the app from your phone, reinstall it from the Google Play or Apple Store, and set up your Pura diffuser again.

4. Check the Water Levels

If your Pura diffuser is not performing as expected, it’s essential to check the water levels in the reservoir. Running the diffuser with low water levels can impact its efficiency and potentially cause damage. Follow these steps to ensure adequate water levels:

• Unplug the diffuser from the power outlet.
• Remove the diffuser’s lid.
• Check the water level indicator on the side of the diffuser.
• If the water level is below the MIN line, refill the diffuser.
• If the water level is between the MIN and MAX lines, the diffuser is good to go.
• If the water level is above the MAX line, remove some water.
• Use filtered or distilled water to refill the diffuser, avoiding tap water.

5. Clean the Diffuser

Regular maintenance is crucial to keep your Pura diffuser functioning optimally. Cleaning the device every two to four weeks, depending on usage, ensures its longevity. Follow these steps for proper cleaning:

• Unplug the diffuser from the power outlet.
• Remove the diffuser lid and fragrance vial.
• Wipe down the inside and outside of the diffuser using a damp cloth.
• Use a mild soap and water solution for any oil residue.
• Rinse the diffuser with clean water.
• Dry the diffuser with a clean cloth.
• Reinstall the fragrance vial and diffuser lid.
• Plug the diffuser back into the power outlet.

6. Reset the Diffuser

If you’ve tried all the steps above and your Pura diffuser is still blinking red and green, you may need to reset it. There are two types of resets: soft reset and hard reset.

6.1 Soft Reset

A soft reset checks and fixes issues without deleting settings or user information. Here’s what you need to do:

• Open the Pura app and select the diffuser you want to reset.
• Tap on “More” at the bottom of the screen.
• Click “Fix My Diffuser” to initiate the reset.
• Follow the app’s instructions to complete the reset.

6.2 Hard Reset

A hard reset will delete all your settings, so make sure to back up any data you don’t want to lose. Here’s how to perform a hard reset:

• Open the Pura app and select the diffuser you want to reset.
• Tap on “More” at the bottom of the screen.
• Click “Forget Diffuser” to initiate the reset.
• Press “Connect Your Diffuser”.
• Remove the diffuser cover and long-press the “Reset” button until the nightlight starts blinking blue.
• Tap “Continue” in the app.
• If the blue light doesn’t appear, hold the “Reset” button for seven seconds.
• Proceed to set up your diffuser as you did the first time.

Note: If you’ve followed all the steps above and your Pura diffuser is still blinking red and green, you can contact Pura’s support team for further assistance.

FAQs

Q: Why is my Pura diffuser blinking red and green?
A: A blinking red and green light on your Pura diffuser usually indicates that it’s offline and experiencing connectivity issues.

Q: Can I use tap water in my Pura diffuser?
A: It’s best to use filtered or distilled water to prevent mineral buildup that can clog the diffuser.

Q: How often should I clean my Pura diffuser?
A: It’s recommended to clean your Pura diffuser every two to four weeks, depending on usage.

Q: How do I update the firmware on my Pura diffuser?
A: Open the Pura app, go to “Settings,” select “Firmware Updates,” and if an update is available, tap on “Update.”

Q: Can I reset my Pura diffuser without losing my settings?
A: Yes, you can perform a soft reset to fix issues without deleting your settings.

Q: How do I reset my Pura diffuser to factory settings?
A: Perform a hard reset by following the instructions provided in the article, but keep in mind that it will delete all your settings.

Conclusion

By following the troubleshooting guide outlined above, you should be able to resolve the issue of your Pura diffuser blinking red and green. Remember to check your Wi-Fi connection, update the firmware, troubleshoot the app, maintain proper water levels, clean the diffuser regularly, and reset it if necessary. Enjoy the optimal performance of your Pura diffuser and the pleasant aromas it brings to your space!